General Terms and Conditions of business (GTCB)

Present General Terms and Conditions of Business (the “GTCB”) are applicable for the delivery of every product and service (the “product”) that are delivered for any Buyer (the “Buyer”) by IMEX Filtertechnika Kft or any of its affiliated companies (hereafter all of them: the “Supplier”).

Hereinafter, "Supplier" shall mean IMEX Filtertechnika Kft. or the following affiliated companies, depending on the delivery location specified by the customer:

Company name: IMEX Filtertechnika Korlátolt Felelősségű Társaság

Seat: 9400 Sopron, Aranyhegyi Ipari Park, Tárczy-Hornoch A. utca 8.

Court register number: 08-09-002018

VAT number: 10568785-2-08

EU VAT registration number: HU 10568785

Registry court: Győri Törvényszék Cégbírósága

E-mail address: info@imex.filtertechnika.hu

Phone: 06 / 99 / 312-633

Company name: IMEX Filtertechnik GmbH

Seat: Hovalstraße 11, 4614 Marchtrenk

Court register number: 504640 v

VAT number: 54 343/6539

EU VAT registration number: ATU 74006149

Registry court: Landesgericht Wels

E-mail address: office@imex-filtertechnik.at

Phone: +43 (7243) 20503

Company name: IMEX Filtertechnik GmbH

Seat: Nibelungenstraße 10, 94032 Passau

Court register number: HRB 12543

VAT number: 153/105/30007

EU VAT registration number: DE368860667

Registry court: Amtsgerichts Passau

E-mail address: office@imex-filtertechnik.de

Phone: +43 (7243) 20503

GTCB apply generally for those parts of unique sales and delivery contracts that do not deviate from the regulations of GTCB.

By sending the order for Supplier, Buyer verifies that present GTCB are acknowledged, accepted and considered obligatory for Buyer. Supplying of data happens on a voluntary basis, Supplier uses them only to the extent necessary for salesmanship and service, according to data management rules. In absence of a different, written agreement of Buyer and Supplier, other conditions do not oblige neither the Buyer nor the Supplier besides present conditions. Conditions recorded in earlier agreements and differing from or complementing present conditions oblige the Supplier only, when Buyer and Supplier agreed in written form.

Prices of products are to be understood excluding value added tax and/or other taxes and customs. Supplier reserves the right to change the prices of undelivered goods in case the exchange rates and raw material costs change, Suppliers’ prices rise, salaries, common charges change or other similar conditions that Supplier cannot or can only influence limitedly, change. Supplier considers mandatory only the written quotations or contract prices, within their period of validity. Quotations released by Supplier without period of validity have a general period of validity of 30 days. Supplier reserves the right to unilaterally change the prices recorded in quotation or in contract if the previously recorded quotation price, because of changes of market circumstances (especially the change of exchange rate and raw material cost), becomes especially disadvantageous for Supplier in the given transaction. Buyer acknowledges that Supplier’s quotations and prices may change.

All information- whether it originates from the Supplier’s or any of Supplier’s clients- is of referential purpose only, including data for weight, size, capacity and other technical characteristics in catalogues, product descriptions, advertisements, etc. This information is of binding nature only if and when the quotation and/or confirmation of order explicitly refer to this. Buyer’s special requirements are only mandatory for Supplier if and when Supplier confirmed them in written form. The documentation, data sheets and plans sent by the Supplier to the Buyer are the intellectual property of IMEX Filtertechnika Kft. and are subject to copyright regulations. The information may not be transferred to a third party, either in whole or in part, without the written consent of IMEX Filtertechnika Kft.

Supplier accepts written orders either by post, fax, e-mail or online via the customer portal system. Supplier reserves all existing rights to refuse the order or to revise payment conditions if any doubt is cast on the Buyer’s payment readiness. In this case the Supplier does not consider to be in a valid form prior to the earlier agreement (e.g. contract of carriage, quotation, payment agreement). Supplier confirms the orders in a written form. Confirmation can be sent by mail, fax, computer fax, email (as attached file). Supplier does not check the arrival or acknowledgement of confirmation. Delivery time in the order confirmation may change due to Suppliers’ compliance. Supplier does its best to fulfil orders until the confirmed deadline but does not hold indemnity or other material charge for it. Supplier reserves the right to pre-deadline or partial performance. Supplier considers an order and quotation coherent if Buyer, when placing the order, refers to the quotation’s registry number. If quoting happens personally or on the phone, or Buyer does not need the written quotation form, Buyer accepts what have been verbally said. Damages cannot be claimed retrospectively. The desired way of shipping and its price is recorded in Supplier’s confirmation of order. In every case, Buyer is charged by the shipping cost as per default.

Buyer acknowledges that delivery shall always be made from a warehouse located in Hungary, regardless of the carrier.

Supplier reserves the right to change the product without notice if changing it does not affect the specifications, the shape, design, applicability and operability of the product.

Supplier does its best to fulfil orders according to schedule. Therefore, Supplier reserves the right to ship and invoice a multi-item order in separate parts. An exception to this clause presents the supply of products that are operable only with another product (e.g. a device and that product’s accessories). Buyer recognizes that products are shipped according to DAP parity (Delivery at Place). The standard version of Incoterms (International Commercial Terms) for interpreting DAP parity is the one that is valid during the order or acceptance of quotation. In all cases, Supplier has the right to choose shipping method. Without special agreement, Buyer cannot obligate Supplier’s trustee for itemized delivery. In case receipt is not done in an itemized manner, Buyer has to certify only the reception of box- or parcel numbers stated on the shipping document (Delivery note). Checking the parcels’ integrity is the Buyer’s duty. In case the parcel is not intact, or on suspicion of damage, the parcel must be opened in the presence of the Supplier’s trustee and its state must be registered, or, if this is not possible, receipt must be denied. In both cases Supplier must be informed immediately (within 24 hours).

In case of posterior itemized receipt, Supplier undertakes the correction free of charge in case of wrong product or difference of quantity. In dubious case, Buyer undertakes cooperation and does not hinder the investigation of reasons of difference, as well as to send back the claimed product or to keep it in its state of reception. In case of posterior reception, Supplier assumes good faith on the Buyer’s part. Buyer recognizes that the actual shipping of the ordered product(s) may be affected by a circumstance beyond Supplier’s control, namely whether given product has actually arrived from the external depot to Supplier’s delivery site. If it comes to Supplier’s notice that supply will not arrive to delivery site and delivery cannot be fulfilled according to schedule, Supplier is bound to inform Buyer in reasonable time. Buyer recognizes that in case Supplier informs Buyer about the delay in reasonable time, Buyer is not eligible to enforce late performance penalty for delayed shipping. If Buyer is responsible for the conditions that delay shipping of product(s), Buyer shall be held responsible for damages starting from the time the products are stockpiled in delivery site. Supplier is eligible to indicate the delivery site in all cases. Buyer is obliged to indicate the site of reception and to receive the product after shipping. By reception of the product, liability for damages also transfers to Buyer. Should the product to be delivered be damaged during the time Buyer delays reception, Supplier exempts from the obligation of performance. Notwithstanding the above mentioned, Buyer is still obliged to pay the product’s price for the Supplier completely. Buyer is obliged to check if the delivered products correspond to the description in the order and on the label. If Buyer wants to receive the product on the Supplier’s depot, then Buyer has to take care of the product’s workmanlike reception and determining its methods. In this case Supplier shall not be held responsible for any possible damages during delivery receipt.

With regard to orders and services covered by these GTCB, the law of the country where the contracted supplier has its registered office shall apply; thus, Hungarian law shall apply in the case of a Hungarian contracted supplier, and Austrian law shall apply in the case of an Austrian contracted supplier.

Buyer shall immediately check the products delivered by Supplier upon receipt and inform the Supplier about any fault or difference to be found during reception immediately, but in 48 hours at the latest after receiving the product. Supplier aims to inform Buyer about the technical and utility parameters of the product to be bought. Nonetheless, Supplier holds responsibility only for the propriety of data given and recognized by the producer and appearing in the product descriptions and informative materials released in special requests for quotation and in confirmations. Images posted in general, non-individual quotations have informative purposes only. Supplier, if not indicated otherwise on the product or in its attached documentation, assumes no guarantee or other warranty except as provided by the applicable law. In case of quality or warranty issues Buyer has to verify the fact and date of purchase by invoice or warranty card (installation report). Supplier undertakes to investigate the claim within doors free of charge, informing the Buyer about its results. Supplier assumes Buyer’s cooperation during the investigation of the claim and its efforts for fair agreement, primarily out of court. If no agreement is reached and it comes to involve a third person, organization on either party’s initiative, its cost will be covered by that party whose responsibility would be stated by the third person, organization. In case of an accepted quality or warranty issue, Supplier shall replace or repair the product, depending on the product’s or problem’s characteristic. Warranty is valid on Supplier’s site. Supplier shall not be held liable for indirect damages caused by a faulty product.

If Buyer wants to cancel an order already received by Supplier of a product that is not on stock or is special, Supplier is eligible to validate its incurred costs against Buyer and Buyer acknowledges that this cost includes the costs that Supplier was charged by its vendor for cancelling. In case the cancellation of the order aims a product on stock and Supplier accepts Buyer’s cancellation of order, then Buyer is not charged of other costs.

After reception, Supplier is not bound to take back goods in case of special orders or unique products, except when the product is defective or it does not comply to its specifications. Taking back products appearing in the catalogue is only possible, if the product is defective or does not comply to specifications. In case of claiming liability for defects, after discovering the defect Buyer must inform Supplier without delay about the defect in a verifiable way.

According to provisions of Civil Code in force, Buyer may demand from Supplier to repair the product’s defection or replace the product if the product is defective. The product is defective if it does not comply to quality requirements operative at the time of the product’s release by the producer.

Supplier is not liable for possible damages in goods and in estates which occurred because of the product after its delivery, as long as it is in the Buyer’s property. Furthermore, Supplier is not liable for damages occurring in the products manufactured by the Buyer or for damages occurring in products whose parts are Buyer’s products. If a Supplier’s obligation arises to fulfil commitment for a third party because of the damages mentioned in the above paragraph, Buyer is bound to exempt Supplier of any liabilities that may occur. Buyer exempts Supplier in every respect of claims that occur during the use or operation of the products because Buyer repaired, maintained or operated the product badly, Buyer did not train the personnel correctly or Buyer did not observe the measures and other rules, etc. If a third party claims for damages against Buyer or Supplier because of damages described in above paragraph, Buyer is obliged to inform the other party about that immediately. Supplier is not liable to Buyer for any of the following damages that occur in relation to or are connected to the sales contract subject to present conditions:

1) profit loss, unrealized business, contract, expected savings, goodwill or income; or

2) data loss or data damage; or

3) indirect or consequential damages

Liability shall not be valid even if Supplier was informed beforehand about the possibilities of such damages. None of the provisions of present conditions (including limiting and excluding provisions of the previous paragraphs) shall be interpreted as either parties’ limitation or exclusion of liability of the other party in the relation of such death or personal injury that happened because of the concerned party’s negligence, misconduct, deceptive behaviour or in relation of other such liability, whose limitation or exclusion is prohibited by law.

Billing shall be carried out by way of delivery notes if not defined otherwise in any other agreement. Supplier shall pass the first copy of invoice to Buyer depending on the means of transportation, attached to the goods or posteriorly by mail or in case of a separate agreement in electronic form. Paying the bill corresponds with the method indicated on the order confirmation. In case of transfer order, in absence of a special agreement, default payment deadline is 10 days and Buyer is obliged to settle the invoice on the bank account indicated by Supplier. If the Buyer and Supplier do not negotiate otherwise, for the first order of Buyer without previous business relationship with Supplier, payment method is cash on delivery or payment in advance. In case of Buyer’s delay in payment, Supplier is eligible to validate late interest, debt contestation and to suspend or to abrogate ongoing orders, transport contracts indicated in the prevailing operative Civil Code. Buyer acknowledges that in case of non-payment, beyond the above mentioned late interest, Buyer is obliged to pay the sum determined in the law that transposes the directive of act against defaults of payment (flat rate collection cost). To cover expenses of collection of demand, Supplier can validate a sum determined in the legislation in force on the score of flat rate. If Buyer takes objection to the invoice because of formal incompletion or lost invoice, Supplier may extend the new payment deadline by additional 8 days, compared to the original deadline.

Solely a natural person acting outside the scope of their profession, independent occupation or business activity shall be considered a consumer. In other words, a business or company cannot be a consumer, nor can a natural person, only if it does not order in connection with its profession or business activity. Thus, businesses and companies belonging to the clientele of Supplier are expressly not entitled to the right of withdrawal.

In exceptional and pre-arranged cases, the Supplier will take back products delivered from the warehouse if the filter and its packaging are not torn, incomplete, dirty or damaged. The cost of returning the product must be borne by the Buyer, the Supplier did not undertake to bear this cost. The Buyer does not have the right to return goods in the case of non-pre-manufactured, non-stock products that were produced or acquired based on the Buyer's instructions or at the express request of the Buyer, or in the case of a product that was clearly tailored to the Buyer.

Supplier provides an online product ordering option ("customer portal") for its registered trading partners.

Only business organizations that are not considered consumers can make purchases in the customer portal, and only after registration. The registration request can be sent to the Supplier via the registration form (“Register” menu). The Supplier shall decide on the approval or rejection of the registration request within 8 days of receipt of the request. Expiration of the deadline does not constitute acceptance of the registration request. The Supplier is not obliged to justify its decision.

A user with a registration approved by the Supplier will have access to the products of the online platform. Next to all products, there is an Add to Cart button in form of a shopping cart icon, which can be clicked to place the product in the virtual shopping cart of the user with approved registration, thus initiating the purchase. By entering the cart in the upper right corner of the page, you can find detailed information about the purchase, the quantity and value of the products, and by clicking on this line, you can change its contents. The contents of your shopping cart are stored until you exit the browser.

An ordering of the products in the cart can be started by pressing the Enter Data button and the Place Order button. The page shows the items placed in the basket and their amount.

You can check your shipping and billing information in the Check data step. Based on the user's previous registration, delivery and invoicing data are automatically displayed, if they have changed or are incorrect, you can ask our customer service to change them.

Delivery is made using a courier service in accordance with the official confirmation.

Payment method: the invoice payment method is the same as indicated on the order confirmation. In the case of payment by bank transfer, in the absence of a separate agreement, the default payment term is 10 days.

At the Data check point, you have the last opportunity to check and request a correction of your personal data (invoice/delivery address, etc.) via the customer support team by going back to your account (top right corner – DATA (YOUR NAME) under My information – change data and send Request Data Change to our customer support team) or the content of your order using the Delete button or change Quantity buttons.

You can complete the purchase or order by submitting the Order.

Partners with a unique agreement entitling them to purchase on consignment (consignment inventory) are entitled to choose when shopping in the IMEX customer portal whether they wish to order the individual products they wish to purchase on consignment or by immediate purchase.

If the partner eligible as a buyer indicates a purchase for the consignment inventory, the payment and delivery conditions contained in the individual written agreement between IMEX and the buyer shall govern his purchase.

If the eligible partner, as a buyer, chooses to purchase for non-consignment stock, then the provisions of the General Terms and Conditions in effect at all times apply to the given purchase, as well as the payment terms.

Order confirmation:

We will inform you about the successfully placed order in the IMEX customer portal by e-mail. The e-mail contains all the details of the order: the date of the order, the items ordered, the delivery and billing address, the method of payment and delivery. Please keep the confirmation e-mail until the order is completed.

Important note: The IMEX customer portal cross-reference identification is for general reference only. It is the user's responsibility to verify the suitability of the filter for the particular application. If necessary, ask for help from our customer support.

Buyer may not use and cannot sell the products for purposes that are in any connection with chemical, biological or nuclear weapons or are connected to missiles that are able to carry such weapons. Buyer may not sell the products for persons, companies or organizations of which Buyer knows or suspects that given persons or organizations are related to any kind of act of terrorism or activities related with drugs. Products may fall within the scope of legal requirements and restrictions, this way they can be subjects of marketing restrictions if they are planned to sell in countries or to Buyers that are under import or export restrictions. The restrictions must be observed if the products are planned to resell in such countries or to such Buyers. Buyer cannot sell the products if it is possible or there is a suspicion that they might be used for the purposes mentioned in this paragraph. Buyer is bound to immediately inform Supplier if Buyer learns that present paragraph’s provisions are violated or are suspected to be violated.

Supplier shall reserve ownership over the delivered product until fully settling the invoice by Buyer. In case of a serious delay of payment, Supplier is eligible to return the products from Buyer. Buyer shall ensure that Supplier is able to transfer the product back as well as to access the product to be transferred back. Buyer is charged by the costs of transferring back the product. Buyer shall on no condition pledge the products to third party as warrant. Buyer is bound to recover the claim from third party, thus meeting its paying obligation if, violating the Supplier’s reservation of ownership, transfers the product’s ownership to third party.

Neither contracting party shall be liable for the non-performance of their contractual obligations if they prove that violation of contract was caused by a condition unforeseen at the time of closing the contract, out of the range of control and could not be expected to prevent the condition or to eliminate the damage. Such reasons can be particularly: fire, natural disaster, war, confiscation, general shortcoming of raw materials, embargo or defaults or delay in subcontractors’ shipping, restriction of energy consumption, walkout, wage dispute. Either party may cancel the transaction if its fulfilment fails due to events listed in present paragraph. This rule applies to all contracting parties, including the liability for damages.

In case if one or more provisions of present conditions, or any part of a provision proves to be invalid, unenforceable, unstatutable or unapplicable, they do not concern the remainder provisions’ validity, enforceability, legality or applicability. In questions not regulated by present delivery conditions, the provisions of the law applicable at the registered office of the contracted supplier shall apply. Present delivery conditions may be changed without notice, but changes do not bear effects retroactively. Continuous publication of current general conditions of sale and delivery is ensured on Supplier’s homepage.

Valid as of 24.September 2025